Make experiences flow.
Lead Client Services Project Manager, CX
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Job Requirements
- 8+ years of project management experience leading complex, customer‑facing software delivery projects.
- Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
- Experience delivering technical, SaaS, and AI/GenAI projects.
- Strong analytical skills with a track record of managing risks, revenue, and escalations.
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
- PMP certification required.
Benefits
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
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Foundant + smartsimpleFoundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.
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