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Role Description

As a Sr Business Learning Specialist, you will be responsible for designing, delivering, and continuously improving learning experiences that support the Premium operations team, while partnering closely with leaders to drive results. You’ll join a collaborative, learner-focused team that values innovation, coaching, and continuous improvement.

Qualifications

• One or more years of training, mentoring OR processing experience within a Premium, billing, or insurance operations environment.
• Excellent organizational, time management, and problem-solving skills, with a capacity to manage detailed work accurately under tight deadlines.
• Strong written and verbal communication skills, with the ability to adapt trainer communications for business areas, leaders, and new hires to support understanding and partnership.
• Strong interpersonal and customer service skills, with experience managing customer relationships in a customer-facing environment.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Design and coordinate effective training programs using adult learning principles, ensuring they meet learning objectives and enhance performance.
• Maintain and update training materials and procedures in collaboration with management, revising as necessary to stay current and effective.
• Evaluate training effectiveness through observations and participant feedback to continuously improve training outcomes.
• Participate in special projects and ensure updated knowledge of company products, training delivery methods, and industry changes.
• Manage quality assurance, provide coaching, and generate reports to support management in assessing performance and training needs.

Benefits

• Estimated Salary: $60,000 - $92,000
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.

Preferred

• Knowledge of insurance products (e.g., Medicare Supplement, Long-Term Care, Disability Income, Life insurance, and annuities) and familiarity with claims processing and billing procedures.
• Strong technical skills with the ability to utilize and integrate software such as Genesys/GAD, JIRA, Qfiniti, Market On Demand, Peoplesoft, CC Pulse, and Microsoft Office Suite.
• Background in management of customer relationships for profitable growth.
• Banking or Financial Acumen: Experience with large account management, premium payments, or high-value transactions, ideally within an insurance or finance setting.
• Billing Expertise: In-depth understanding of premium billing processes, including invoices, payments, adjustments, and reconciliation.
• Thorough knowledge of learning, business processes, and testing methodologies.
• Strong project management, business processes, and analytical skills.