Cprime, Inc logo
Cprime, Inc

Cprime enables our clients to turn ideas into action faster.

Director, Clinical Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 501-1,000Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

Seniority

Lead

15 yrs expEnglish

Job Description

• Serve as the primary healthcare-facing representative for the medication adherence platform built on Xspan • Confidently engage physicians, clinical leadership, and healthcare executives in face-to-face and virtual settings • Lead product demonstrations and solution walkthroughs tailored to clinical workflows and real-world use cases • Clearly articulate the clinical, operational, and financial value of the platform • Translate complex product capabilities into clear clinical and business outcomes • Position the solution within broader care management, population health, and medication adherence strategies • Act as a thought partner to healthcare stakeholders on improving adherence, patient engagement, and outcomes • Partner closely with engineering, product, and BI teams to represent clinical stakeholder needs • Provide structured feedback from physicians and operational users to inform product roadmap and feature prioritization • Bridge communication between technical teams and healthcare stakeholders • Identify barriers to adoption across clinical organizations and develop strategies to accelerate uptake and sustained usage • Support clinical champions and leadership teams in integrating the solution into existing care workflows • Serve as a long-term strategic advisor during rollout, expansion, and optimization phases

Job Requirements

  • 15+ years of experience in healthcare, preferably across provider organizations, health systems, digital health companies, or payer environments
  • Demonstrated experience working directly with physicians and clinical leadership
  • Background in digital health, population health, care management, medication adherence, or healthcare analytics platforms
  • Exceptional executive presence and verbal articulation, particularly when engaging physicians and clinical leaders
  • Strong ability to explain complex technical capabilities in clinically meaningful language
  • Comfortable leading live demonstrations and strategic solution discussions
  • Deep understanding of healthcare workflows, clinical operations, and healthcare data
  • Ability to quickly grasp and explain technical platform capabilities, integrations, and analytics outputs
  • Experience acting as a translator between product/engineering teams and clinical stakeholders
  • Credible and confident in physician-facing environments
  • Naturally consultative with a solution-selling mindset
  • Highly articulate storyteller who can connect technology to real-world patient care improvements.

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