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Role Description

As Jasper undergoes an agentic AI shift, this role is critical for ensuring our IT infrastructure is robust, secure, and fine-tuned to handle advanced AI workflows. Spending 70-80% of your time directly on AI enablement, you will be deployed across the organization to tackle hands-on technical implementations, bridging the gap between traditional IT systems management and cutting-edge AI deployments. You will design and deploy intelligent systems that automate cross-platform workflows, preparing Jasper for AI-driven scale by enabling agentic AI to trigger real actions across our entire tech stack.

This fully remote role reports to the Director of AI Enablement & IT and is open to candidates located anywhere in the continental US.

What you will do at Jasper

• Agentic IT Infrastructure & Automation:
  • Modernize and fine-tune our IT systems to ensure they securely and efficiently support autonomous and agentic AI workflows.
  • Build reliable, scalable automation infrastructure that significantly enhances team efficiency and reduces manual work.
• AI Implementation & Cross-Platform Workflows:
  • Partner with the Director of AI Enablement & IT to operationalize AI initiatives using tools like Claude, ChatGPT, and Zapier.
  • Design intelligent workflows that connect platforms like Google Workspace and Slack, allowing AI agents to trigger real, multi-step actions.
• Core Systems Management:
  • Administer and optimize core IT domains, including Identity Providers and Mobile Device Management.
  • Leverage advanced features like Okta Workflows to streamline identity and access operations.
• Cross-Functional Technical Support:
  • Deploy across various departments to assist directly with the technical rollout of AI enablement projects.
• SaaS Ecosystem Operations:
  • Manage and streamline our broader SaaS stack, including Google Workspace, Linear, and tens of other applications.
• Enablement & Training:
  • Assist in creating playbooks and training resources to help teams adopt new AI tools seamlessly into their existing workflows.

Qualifications

• 4–6 years of experience in IT systems engineering, IT support, or a related technical role.
• Demonstrated experience designing and deploying intelligent systems that automate cross-platform workflows and prepare infrastructure for AI-driven scale.
• Strong, hands-on administrative experience with Identity Providers (Okta) and Mobile Device Management (Rippling IT).
• Proven track record of managing and integrating modern SaaS applications (Google Workspace, Linear, etc.).
• Ability to act as a multifaceted technical specialist, comfortably pivoting between core IT operations and cross-functional AI implementation projects.
• Strong communication skills with the ability to translate complex technical concepts and business impact clearly to non-technical stakeholders.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $135,000 - $155,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work.
• FlexWellness program ($1,800 annually) to help support your personal health goals.
• Generous budget for home office set up.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.