Simplifying the business of running a business.
Client Support Specialist
Location
United States
Posted
1 day ago
Salary
$20 - $24 / hour
Job Description
Job Requirements
- High School diploma or equivalent
- 1 to 3 years of experience in a benefits related field, strongly preferred
- Must pass a successful background investigation
- Customer Service skills
- Eager to Learn : A strong desire to learn and grow in the field of client delivery and benefits administration.
- Strong Attention to Detail : Exceptional attention to detail and accuracy is a must.
- Excel Proficiency : Ability to handle and work with heavy Excel files.
- Problem-Solving Aptitude : Strong analytical skills with the ability to identify and help resolve issues.
- Communication Skills : Ability to read and interpret complex reports and business correspondence related to business, technical, legal and other such matters as they relate to the position as well as the ability to speak/listen clearly and effectively to persons at multiple levels both inside and outside of the company.
- Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instruction and process.
- Team Player : Ability to work collaboratively and take direction from senior team members and leadership.
- Analytical : Ability to understand limited cause and effect, create instructions, solve practical problems and deal with a variety of complex variables in situations where only limited standardization exists.
- Ability to anticipate problems before they escalate.
- Problem solving skills with the ability to demonstrate a disciplined and logical thought process for each situation.
- The ability to find innovative alternatives to issues prior to evaluating and suggesting creative solutions.
- Computer : Proficient in Microsoft Office and Google Suites, including but not limited to: Excel/Google Sheets - pivot tables, V look-up, simple queries
- Word/Google Docs - letter writing and PDF creation
- Outlook/Gmail - creating and responding to emails and scheduling meetings
- Planning/Organizing : Arranges a significant portion of own work against defined objectives.
- Ability to prioritize and multitask on different projects and to ensure deadlines are met.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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