• Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion. • Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions. • Drive retention and renewals through value-based conversations • Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences. • Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience. • Contribute to developing scalable success practices and playbooks as Pavilion grows.