• Set the overall vision and strategic plan for Public Sector Customer Success, focusing on product adoption, an exceptional customer experience, and growth through improved gross renewals and net revenue retention across public sector accounts. • Lead and support managers across Customer Success Management, Renewals Management, Solutions Architecture, US-based customer support, Professional Services, and cleared personnel, ensuring these teams are aligned to public sector customer needs and GitLab's go-to-market strategy. • Define, track, and continuously refine key performance indicators (KPIs) for the public sector customer lifecycle, including health scores, support CSAT scores, adoption, renewals, first order growth, and net ARR expansion, using data to guide strategy and resourcing decisions. • Build and maintain strong executive-level relationships with military, federal agency, and intelligence community customers, serving as an escalation point for critical issues and ensuring rapid, coordinated responses that protect and grow customer relationships. • Own the design and evolution of public sector customer lifecycle programs, from onboarding and success planning to expansion plays and renewal motions, ensuring clear processes, documentation, and accountability at each stage. • Represent Public Sector Customer Success, Solutions Architecture, Renewals, and Support with global GitLab teams, sharing best practices from public sector customers and incorporating global learnings, while advocating for product and process changes that address public sector requirements. • Partner closely with Sales leadership and Regional Directors to align on coverage models, account plans, renewal and expansion forecasting, and strategies that drive new business, upsell, cross-sell, and increased advocacy within public sector accounts. • Own responsibility for public sector security-oriented programs for FedRAMP, GOVRAMP, and TXRAMP, leading the Field Security Officer and cleared personnel, and ensuring that customer success motions and customer engagements meet applicable security and compliance expectations. • Designing and scaling public sector customer success programs focused on product adoption, mission outcomes, and improvements in gross renewals and net retention across military, federal, and intelligence community accounts. • Partnering with sales, pre-sales, professional services, and support to build and execute joint account plans for public sector customers, including onboarding programs, executive business reviews, and structured escalation management.