• lead, mentor, and inspire a team of Client Success Managers • establish clear performance goals and provide ongoing coaching • drive exceptional outcomes for enterprise clients by creating and delivering best practices • design and implement scalable success frameworks • act as the primary escalation point for enterprise clients • serve as a trusted advisor to senior client stakeholders • partner with Product, Engineering, and other internal teams • collaborate with Sales and Account Management to support renewals • monitor and analyze key success metrics • develop and refine processes, tools, and resources