InvoiceCloud, Inc.
Online payment solutions that drive results
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
50 days ago
Salary
$80K - $95K / year
Bachelor DegreeEnglish
Job Description
• Build strong, strategic partnerships with a defined group of clients
• Guide day-to-day engagement and strengthen retention
• Influence digital adoption programs and identify opportunities for product expansion
• Execute strategies that increase digital payment adoption and improve customer experience
• Investigate client challenges and collaborate across teams to resolve issues effectively
• Manage the full lifecycle of client engagement and maintain strong focus on achieving performance targets
Job Requirements
- Strong relationship management experience with a track record of driving retention and growth
- Experience supporting clients in person and via virtual communication tools (Teams/Zoom)
- Background in electronic billing, payments, merchant services, or related SaaS platforms preferred
- Excellent verbal, written, presentation, and interpersonal communication skills
- Customer-driven and results-oriented, with the ability to influence decision-making
- Strong organizational, planning, and time-management skills
- Experience working independently and managing multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office tools and Salesforce
Benefits
- Medical, dental, vision, life & disability insurance
- 401(k) plan with company match
- Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave & Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)
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