• Lead, coach, and scale a Client Success organization consisting of 4 direct‑report managers and their teams • Set clear expectations, success metrics, and accountability across all management layers • Own and drive performance against key Client Success KPIs, including: Net Revenue Retention (NRR), Customer Churn, CSQL (Customer Success Qualified Leads), Renewals, Account Relationship Health • Forecast renewals and expansion revenue with accuracy and consistency • Proactively identify renewal risk and implement mitigation and recovery plans • Serve as executive sponsor for strategic and high‑value accounts • Strengthen senior‑level relationships to ensure long‑term partnerships and customer advocacy • Ensure consistent, value‑driven engagement across the entire client journey • Partner closely with Sales, Account Management, Product, and Support to align on client outcomes • Support expansion strategy through strong collaboration on CSQL generation and opportunity execution • Champion customer feedback internally to influence product roadmap and service improvements • Establish and optimize Client Success processes, playbooks, and systems • Build scalable frameworks for onboarding, adoption, renewals, and expansion • Leverage data and reporting to monitor customer health, performance trends, and team effectiveness