MeridianLink

Connecting You to Better: MeridianLink is the developer of the industry's first multi-channel loan origination system.

Senior Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 1998H1B SponsorCompany Site LinkedIn

Location

United States

Posted

53 days ago

Salary

$96.8K - $134.5K / year

Seniority

Senior

English

Job Description

• Help customers adopt the software • Improve customer satisfaction • Drive customer problem resolution • Help customers achieve their business goals • Provide customers with expert guidance on utilizing our products to its full potential. • Conduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals. • Collaborate cross-functionally to ensure a seamless customer experience. • Identify solutions that will help the customer accomplish their goals and meet their needs. • Define, drive, and monitor the steps needed to select the proper solution related to each goal through a Success Plan. • Maintain accurate and up-to-date customer records and communication history within the Gainsight Customer Success Platform.

Job Requirements

Knowledge of Products: Develop and maintain an in-depth understanding of MeridianLink products and services.
Knowledge of the Industry: Stay abreast of industry trends, best practices, relevant regulations, and emerging technologies.
Strong Relationship Skills: Build and nurture strong, positive relationships with key customer stakeholders as well as with internal key stakeholders.
Ability to Design and Execute Effective Customer Success Plans: Understand client’s business goals and needs from a strategic perspective.
Strong Organizational Skills: Effectively manage and prioritize multiple customer accounts simultaneously.
Ability to Successfully Resolve Case Escalations: Manage and resolve customer escalations promptly and effectively.
Exceptional communication, both written and verbal, and interpersonal skills.
Demonstrated ability to analyze and solve complex problems.
Strong organizational and project management abilities with highest standards of accuracy and precision.
Proficient with Word, Excel, PowerPoint, Phone systems, Conferencing systems, and other software systems common to supporting and communicating with others virtually.