• Implements and follows established company Standard Operating Procedures (SOP) regarding insurance verification and authorization department • Responsible for employee training and mentoring, reviewing work for accuracy and efficiency, monitoring team performance • As subject matter expert for team, answers questions and provides daily support and guidance as needed • Hosts and documents monthly 1:1’s with direct reports to discuss performance, communicate issues, foster productive relationships, and maintain open communication with each team member • Develops and communicates goals and objectives, documents and hosts annual performance reviews for each team member • Provides opportunities for professional growth and development • Perform regular audits of records for accuracy, completeness, and security • Collaborate with clinical and administrative staff to support department success • Identifies potential Bad Debt and reports to the Revenue Cycle Manager, Revenue Cycle Director, and Vice President, Revenue Cycle in a timely fashion • Generate reports and statistics related to insurance verification and authorization activities, compliance, and productivity • Works with internal and external personnel to approve and clear billing per company policy and regulatory guidelines • Monitors workflows throughout the day to ensure timely processing • Maintains effective, professional communication with internal and external staff including communication of frequent chart errors to the department and operational leaders • Serves as a subject matter expert and can perform tasks the department is responsible for • Maintains compliance with internal policies, procedures, and regulations, including federal and state laws • Performs all other duties as assigned