• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. • Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. • Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. • Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. • Support client success planning and identify opportunities to expand client engagement through additional products or services. • Partner with Client Success leadership to escalate and resolve complex client challenges. • Track and report on client performance metrics and service level agreements. • Help define and implement best practices for account management, reporting, and client communication. • Stay informed about industry trends and competitive developments to help guide clients effectively. • Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.