• Be the thought partner for the Director of Business and Revenue Operations. Be the right hand in pushing our operational efficiency forward. • Manage and develop one Salesforce Administrator, providing clear priorities, regular feedback, and growth opportunities. Build the team’s capacity to support a growing systems portfolio as Hyperproof scales. • Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or whether it needs to be escalated to Business Operations Leadership. Communicate decisions, trade-offs, and timelines transparently to stakeholders • Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes. • Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect. • Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live. You get a say in whether a tool is a good fit before we commit. • Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support. • Own or partner on critical workflows such as; lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals. • Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack. • Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments. • Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines. • Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation and this will be a primary focus during onboarding. • Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release. • Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths. • Own security settings across all tools: user access reviews, permission configurations, and customer data protection. Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof’s use case. • Review and validate security configurations on a regular cadence, with documented evidence. • Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation). Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes. • Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.