Overview

The Customer Service Representative in the Banker Service Center (BSC) Department provides high-quality customer service and operational support by assisting customers with their banking needs through multiple touchpoints, including phone, email, secure online banking, and in-person interactions. This role is responsible for maintaining consistent connectivity to Ocean Bank’s phone system during scheduled hours and serving as a key support resource for customers, branches, and internal departments.

Responsibilities

The position supports daily BSC operations by handling account maintenance, reviewing documentation, processing wires, internal transfers, CD reinvestments and withdrawals, debit card requests, loan payments and advances, and responding to customer and internal service requests. The Customer Service Representative in the BSC Department actively manages tickets in the KACE queue in accordance with SLAs, ensures confidentiality of sensitive information, reports system downtime, and assists BSC Officers as needed. This role also serves as backup support for the Contact Center and provides administrative and operational assistance to ensure efficient, accurate, and timely service delivery across the bank.

Qualifications

Education/Experience:

Requirements

High school diploma or equivalent.

2+ years of banking experience, general office, administrative or related financial customer service experience in a financial institution.

Combination of education and experience will be considered.

 

Skills & Competencies

Must be self-motivated and detail oriented; ability to multitask and prioritize work in fast paced environment; ability to work in a team environment. 

Must be able to work independently and manage time and tasks wisely.

Must be able to work a flexible schedule based on department needs.

Must be able to master the ability to handle confidential information. 

Must be able to understand and implement job related policies and procedures.

Must possess good verbal and written communication skills, interpersonal and organizational skills.  

Computer knowledgeable in MS Office Software, (Excel, Word, and Outlook, Power Point).

Preferences

• Jack Henry experience and knowledge of banking laws and regulations, such as the Bank Secrecy Act/AML and Patriot.  

Licenses/Certifications

• None

Job Posting Locations

In this role you can work remote from Miami, Florida, United States