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The Business Analyst plays a critical role in evaluating, optimizing, and transforming business processes to support organizational goals and operational excellence. This role is responsible for gathering, analyzing, and documenting complex business requirements, translating them into clear solution specifications, and partnering with cross‑functional teams to enable data‑driven decision‑making. The Business Analyst will leverage strong analytical capabilities to assess current workflows, identify gaps and inefficiencies, and facilitate the development of innovative and scalable solutions. Success in this position requires exceptional communication and interpersonal skills, the ability to navigate ambiguity, and proficiency with visual modeling tools and analysis methodologies. Operating in a fast‑paced and collaborative environment, this role ensures alignment between business needs and technical execution while delivering high‑quality insights and documentation that drive continuous improvement across the organization.

Job Requirements

Education

• Bachelor’s degree in Business Administration, Management Information Systems, Computer Science, or related field

Work Experience

• 5+ years proven experience as a Business Analyst or similar role, preferably in the health care industry

Required Licenses/Certifications

• Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • CBAP or similar IIBA approved certification

Knowledge, Skills, and Abilities

• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. Strong analytical skills with the ability to gather, interpret, and analyze complex data from multiple sources. • Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non‑technical stakeholders. • Proficiency in business analysis tools and techniques, such as process modeling, data analysis, and requirements elicitation. • Familiarity with Agile, Scrum, or other project management methodologies. • Ability to work independently and collaboratively in a fast‑paced environment, managing multiple priorities and deadlines effectively. • Attention to detail and a commitment to delivering high‑quality results. • Strong problem‑solving skills and a proactive approach to identifying and addressing challenges. • Extensive experience in ambiguous and complex business functions; using data and expertise to facilitate business decision making. • Knowledge of industry regulations, compliance standards, and best practices is a plus.

Essential Duties and Responsibilities

• Conduct thorough analyses of business processes, systems, and data to identify areas for improvement and optimization. • Proficient in visual modeling tools (e.g. Visio, Lucid charts) to create detailed diagrams (e.g. Data Flow Diagrams, Process Flow Diagrams) to support business analysis, process improvement, and system design. • Lead capability definition and gap analysis sessions to assess current business processes, systems, and resources. • Identify gaps and inefficiencies, collaborate with stakeholders to develop strategies and solutions to address identified gaps and achieve business goals. • Collaborate with stakeholders to gather, document, and prioritize business requirements, ensuring alignment with organizational goals and objectives. • Develop comprehensive business requirement documents (BRDs), functional requirement documents (FRDs), and other relevant documentation to articulate business needs and solution specifications. • Work closely with cross‑functional teams, including business leaders, developers, designers, and project managers, to translate business requirements into technical specifications and project plans. • Facilitate communication and collaboration between business stakeholders and technical teams throughout the project lifecycle. • Perform feasibility studies, cost benefit analysis, impact analyses, and risk assessments to evaluate proposed solutions and support decision‑making processes.

GoHealth Core Values

GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed. • Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.

Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy