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Role Description

Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.

We are seeking a detail-oriented and service-driven Bilingual (Spanish/English) Account Manager to build strong, trusted relationships with clients and ensure long-term satisfaction and success. This role is highly focused on client engagement, onboarding, communication, and ongoing support, serving as the primary point of contact throughout the client lifecycle.

The ideal candidate enjoys customer service, takes pride in getting the details right, and brings working knowledge of employee benefits, healthcare, or related industries to help clients navigate services confidently and effectively. This is a remote position and requires strong assessment skills and the ability to collaborate closely with care teams. This position requires 50-75% travel, monthly.

Key Responsibilities

• Client Engagement & Relationship Management
  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long-term relationships by understanding client goals, benefits structure, and service expectations
  • Lead client onboarding, implementation, and ongoing engagement efforts
  • Maintain regular, proactive communication to ensure clients feel supported and informed
• Client Success & Support
  • Support clients with questions related to benefits, healthcare services, or plan offerings
  • Guide clients through processes, timelines, and best practices to ensure successful adoption
  • Respond promptly and professionally to client inquiries, requests, and concerns
  • Identify potential issues early and coordinate with internal teams to resolve them
• Attention to Detail & Execution
  • Accurately manage client information, benefits details, documentation, and timelines
  • Ensure client communications, materials, and follow-ups are complete, accurate, and polished
  • Maintain detailed and up-to-date client records in internal systems
  • Coordinate cross-functionally to ensure commitments are met on time and to standard

Qualifications

• 2+ years of experience in account management, customer success, client services, or customer support
• Bilingual - English and Spanish
• Strong passion for customer service and client experience
• Preferred experience or knowledge in employee benefits, healthcare, insurance, wellness programs, or related fields
• Exceptional attention to detail with the ability to manage multiple accounts and priorities
• Excellent written and verbal communication skills
• Highly organized with strong follow-through and time management abilities
• Comfortable working in a fast-paced, client-facing environment
• Proficiency with CRM systems and standard business tools
• Ability to collaborate cross-functionally and adapt to evolving client needs

Benefits

• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid time off
• Paid holidays
• 401(k) retirement plan

Requirements

• This position is remote but requires applicants to live in either Houston or Northern Florida
• Applicants must live within a reasonable driving distance to a major airport
• The pay for this position is $60,000 to $90,000 annually