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Role Description

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Qualifications

• Highly motivated and growth-oriented, impactful and influential
• Claims professional with a track record of success in commercial auto claims adjudication
• Strong leader with formal management experience or a proven track record of peer and project leadership
• Tech-oriented with proven results leveraging technology and analytics
• Passionate about team and customer experience
• Empathetic leader exercising empathy and patience
• Sense of urgency at all times
• Creative in challenging existing assumptions and leveraging technology
• Curious and decisive when it counts
• Problem solver with a focus on the big picture
• Anti-status quo, willing to act on improvements
• Communicative and comfortable with phone communications throughout the claims process
• Sense of humor

Requirements

• 5+ years of insurance claims experience in multiple lines of business, preference for auto with some bodily injury experience
• 3+ years of leadership experience with a preference for managing in a remote environment
• Comfortable with technology and evolving claims systems and processes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy to keep employees fresh, healthy, happy, and energized
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment