Titan Technologies logo
Titan Technologies

A family of companies including Titan Technologies, LLC, TelaForce, LLC and Titan Facilities, Inc.

Customer Service Representative, Bilingual

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 501-1,000Since 2016Company SiteLinkedIn

Location

Texas

Posted

16 days ago

Salary

$17 / hour

Seniority

Junior

High School1 yr expEnglishSpanish

Job Description

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library. • Gather and verify applicant data while documenting every interaction with high detail. • Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations. • Access the USCIS network 15 minutes before your published shift to ensure full coverage during hours of operation.

Job Requirements

  • US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card.
  • High School Diploma/GED and at least customer service experience.
  • Full bilingual proficiency (Spanish/English) in both verbal and written communication.
  • Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome.
  • Ability to successfully pass a level 2 government background investigation and drug screen.
  • A dedicated, distraction-free environment is mandatory.
  • Reliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibited.

Benefits

  • 401k with Company match up to 5%
  • HSA ($50/month company contribution)
  • 11 Paid Holidays
  • No Weekends!

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