As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Brief Description:

Patients are at the center of  our business strategies. This role serves as a single point of contact for program-specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.

Specific job duties:

• Service Provider will provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.
• The SPL manages the SPPs by conducting teleconferences with each SP.
• The SPL provides ongoing communication with the SPP as needed to manage each patient case.
• The SPL identifies complex cases and triages them appropriately to the next level for support.
• The SPL reviews the exceptions and restatement of SPP records
• The SPL provides support for the questions related to the sales portal
• The SPL serves as a point of escalation concerning prior authorization denials and/or appeals.
• The SPL assists as needed with the SPP scorecard.
• SPPs will be contracted by AbbVie to work closely with NCM to support and coordinate service delivery.
• SPL will coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, UBC will immediately notify AbbVie.
• SPL obtains information for follow up on behalf of the SPP.
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)

Desired Skills and Qualifications:

• Associate or Bachelor’s Degree and 2-4years of experience or 6-8 years relevant working experience
• 2 years’ experience in a customer service setting, preferably in a call center environment
• Previous experience in the PBM and/or healthcare industry preferred
• Proficient in Microsoft Office applications, specifically Excel
• Ability to handle a fast-paced environment
• Strong written and verbal communication skills
• Advanced problem solving and trouble-shooting skills
• Strong attention to detail
• Strong team building skills and the ability to train other team members
• Research, analysis, report preparation and documentation skills
• Demonstrated customer service resolution skills

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: 

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• Discretionary PTO (Paid Time Off) 
• Paid Holidays
• Employee assistance programs 
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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