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Role Description

The Revenue Cycle Coordinator is responsible for providing quality revenue cycle services to HEALTHCARE first outsourced billing customers, with a focus on managing AR and customer relationships. This position must exercise accountability and professionalism in maintaining the high level of services our team and customers deserve. This role reports to the Supervisor of Operations Management.

• Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections.
• Provide subject matter expertise in the following areas:
  • Billing Processes
  • EDI Information (if applicable)
  • A/R Management
• Learn all software of assigned accounts to assist with troubleshooting and training, as necessary.
• Establish and maintain a collaborative relationship with assigned customers.
• Identify and develop solution strategies to address operational issues and develop additional services.
• Understand industry payer rules, regulations, billing codes, and requirements.
• Maintain confidentiality and knowledge of HIPAA regulations.
• Support implementation services by attending implementation meetings, including Billing Walk Through calls.
• Manage customer escalations by intervening or sending escalations through the proper channels.
• Help promote a team environment at HEALTHCARE first.
• Manage customer results ensuring contracted services are performed timely and accurately.
• Utilize Sharefile for all documents between the agency and HEALTHCARE first.
• Manage resources to ensure all timelines are achieved.
• Perform other duties as assigned.

Customer Service

• Augment agency operations by building productive relationships with clients regarding their revenue cycle services.
• Inform and advise customers of any internal agency process opportunities that may be delaying cash flow.
• If agency is non-responsive, escalate the concern to a HEALTHCARE first RCM Billing Services Operations Manager or Client Success Manager.
• Communicate with an agency regarding the status of AR by setting up calls and sending updated status reports.
• Ensure timely and effective communication focusing on urgent items requiring action by the agency.
• Ensure use of agenda/meeting documentation indicating outcomes and follow-ups for each agency meeting.
• Leverage multiple communication channels for timely and accurate updates.
• If no response is received by the same business day, place a follow-up phone call the next business day.
• Address any communication from an agency within 24 hours; urgent matters should be addressed immediately.
• Maintain a professional relationship with agency staff, keeping personal and internal HEALTHCARE first details to a minimum.
• Escalate unresolved customer grievances to the proper department or management for further assessment.

Qualifications

• Open to dynamic change and ability to thrive in such an environment.
• Ability to work independently with initiative to take on new tasks as necessary.
• Organized with the ability to multitask.
• Strong written and verbal communication skills.
• Computer and office equipment proficiency with an aptitude for learning computer systems.
• Advanced understanding of accounting principles with a focus on Accounts Receivables.
• 2+ years of healthcare billing and A/R management experience; Homecare & Hospice experience is a plus.
• Prior experience with Medicare, Medicaid, and Private Insurance rules, regulations, and billing codes (preferred) for both Homecare and Hospice.
• Education equivalent to a high school diploma or extensive experience; college degree preferred.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) and tuition assistance.
• Accrual of fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• Eligibility for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.