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Role Description

• Acts as an expert resource person, assists team with more complex issues, works with team members to resolve problems, and provides necessary training to team members.
• Monitors and audits the work quality and analyzes daily statistics looking for any trends which are reported to management.
• Distributes and monitors daily work, assists management with employee guidance, and provides ongoing feedback on performance.
• Prepares remittances for application and also compiles Excel workbooks for daily team workload.
• Responsible for expert use of Epic, other integrated hardware, and system applications.
• Responsible for Payment Investigation and promoting cross-collaboration between other Revenue Cycle Departments.
• Responsible for balancing of batch totals posted to deposited amounts and forward appropriate documents to Reconciliation.
• Ensures the department’s cash applications are accurate. Accurately posts all denials and routes to the appropriate party. Prepares summary of cash applied for cash balancing.
• Applies all payments received to appropriate patient accounts. Responsible for the accurate and timely posting of bank lockbox payments, 835 files (new payers added continually), credit card, check payments and Accounting GL Transfers.
• Responsible for the accurate and timely posting of electronic and manual account adjustments, including reviewing requests and adjustment reports to ensure accurate reconciliation.
• Responsible for the accurate and timely posting of non-cash vouchers to appropriate patients’ accounts.
• Adheres to established Advocate Aurora Health policies, procedures, guidelines, productivity, quality, and Internal Audit standards.

Qualifications

• High School Graduate.

Requirements

• Typically requires 5 years of experience in cash application or equivalent billing experience in a similar environment.
• Ability to operate 10-key calculator, accurately and efficiently.
• Good organizational ability, and communications skills (written and verbal).
• A basic understanding of electronic health record (Epic) with the ability to read, enter and retrieve information from Epic.
• Basic bookkeeping skills and strong mathematics aptitude.
• Ability to demonstrate mathematical and analytical skills.
• Ability to listen to and understand information and ideas presented verbally and in writing.
• Consistently exercises logic and reasoning to assess and resolve problems.
• Combines and organizes information.
• Consistently maintains a professional and approachable demeanor.
• Able to work under pressure in a fast-paced environment.
• Ability to work independently.
• Pays strong attention to detail and maintains high degree of accuracy.
• Successfully alternates between two or more activities or sources of information.
• Accepts responsibility and maintains high level of accountability.
• Strong collaboration skills.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Company Description

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.