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Role Description

This is a remote position with occasional in-person meetings required. The current schedule is Monday-Friday from 8:00 AM to 4:30 PM.

• Reviews medical records and coordinates health care services and referrals for assigned patients.
• Completes forms and provides medical documentation to support services.
• Ensures coordination of patient care and flow of information by delivering clear and concise messages to appropriate parties, documenting information, and effectively communicating with ambulatory clinical departments.
• Utilizes computer programs and follows established guidelines to schedule, update, and cancel appointments.
• Follows departmental policies and procedures to assure completeness and accuracy of registration data, ensuring accurate billing and statistical information, and maintaining accurate authorization records.
• Coordinates with co-workers to accomplish departmental work assignments.
• Contributes to the success of the department by assisting with the development and implementation of methods to improve customer service and recognizing problems and determining possible solutions.
• Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies, anticipating workflow and preparing accordingly.
• Performs other related duties as assigned.

Qualifications

• High school diploma or GED equivalent.
• Experience working in a high volume, fast-paced environment.
• Experience answering phones and utilizing electronic messaging.
• Must have a CMA or RMA by one of the following National Organizations:
• CMA from American Association of Medical Assistants (AAMA)
• CCMA from National Health Career Association (NHA)
• NCMA from National Center for Competency Testing (NCCT)
• RMA from American Medical Technologists (AMT)
• RMA from American Allied Health
• NCMSMA from National Healthcare Worker’s Association (NHCWA)
• NRCMA from National Association for Health Professionals (NAHP)
• NRMA from National Registry of Medical Assistants (NRMA)
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA).

Requirements

• Excellent oral and written communication skills.
• Ability to perform multiple tasks simultaneously.
• Demonstrates ability to resolve consumer problems under stressful conditions.
• Ability to stay positive in demanding situations.
• Must be able to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors.

Benefits

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.