Customer Success Advocate

Customer AdvocateCustomer SuccessFull TimeRemoteMid LevelTeam 1,001-5,000Since 1995H1B No SponsorCompany SiteLinkedIn

Location

North Carolina + 2 moreAll locations: North Carolina, Texas, Utah

Posted

5 days ago

Salary

$15 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

Job Requirements

  • 2-3 years minimum customer service experience
  • Inbound sales and Contact Center experience a plus!
  • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
  • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • Computer literacy skills with the ability to type at least 40 wpm
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Positive, driven and solution-oriented mentality
  • Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Benefits

  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses

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