New Charter Technologies

The better way to do IT.

IT Helpdesk Analyst

IT SupportIT SupportFull TimeRemoteTeam 501-1,000Since 2018H1B No SponsorCompany SiteLinkedIn

Location

Florida + 2 moreAll locations: Florida, New Jersey, Vermont

Posted

17 hours ago

Salary

$60K - $70K / year

Professional Certificate3 yrs expEnglishAzureCloudDNSFirewalls

Job Description

• Provide support for end users via phone, email, and remote tools • Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 apps, printers, and common business software • Support basic networking issues such as connectivity, VPN, and DNS problems • Handle user onboarding and offboarding including email setup, permissions, and workstation configuration • Collaborate with other team members to ensure quick resolution and knowledge sharing • Troubleshoot firewalls, switches, and other networking equipment • Follow and implement security best practices across client environments • Communicate effectively with clients, explaining technical solutions in clear, non-technical terms • Maintain detailed documentation of work performed in ticketing and documentation systems

Job Requirements

  • Minimum of 3 years of experience working as a Helpdesk Analyst; MSP experience preferred
  • Strong expertise in Windows desktop operating systems (Windows 10/11)
  • Experience working with Microsoft 365, Azure AD, Intune, and related cloud services
  • Solid understanding of firewalls (Meraki, SonicWall, etc.), switches, and networking fundamentals
  • Experience with RMM tools, PSA systems, and IT automation platforms

Benefits

  • Medical and Vision Insurance
  • 401k with matching

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