The better way to do IT.
IT Helpdesk Analyst
Location
Florida + 2 moreAll locations: Florida, New Jersey, Vermont
Posted
17 hours ago
Salary
$60K - $70K / year
Job Description
Job Requirements
- Minimum of 3 years of experience working as a Helpdesk Analyst; MSP experience preferred
- Strong expertise in Windows desktop operating systems (Windows 10/11)
- Experience working with Microsoft 365, Azure AD, Intune, and related cloud services
- Solid understanding of firewalls (Meraki, SonicWall, etc.), switches, and networking fundamentals
- Experience with RMM tools, PSA systems, and IT automation platforms
Benefits
- Medical and Vision Insurance
- 401k with matching
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
Associate Service Desk Technician – Tier I
Govcio LLCGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
This role involves providing professional and timely first-tier technical support via phone, chat, and ticketing system to users, focusing on mobile device setup, application configuration, and login troubleshooting. Key duties include accurately documenting support tickets in ServiceNow, using active listening to diagnose issues, and escalating problems while maintaining ownership through resolution.
The Restaurant Systems Manager is a tech-savvy leader with a strong understanding of restaurant technology, system integrations, and compliance standards, with the ability to troubleshoot issues, drive system improvements, and train team members on best practices. They will be re...
Our client is seeking a versatile Help Desk Analyst / Systems Administrator to join a small team supporting users of an external-facing application. This role combines hands-on technical support, system administration, and light development support. Serve as the primary point of ...
Service Desk Analyst II
Summit 7 SystemsSummit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We do cool work here, defying expectations by simply being who we are - each of us makes an impact.
The Service Desk Analyst II acts as the escalation point for Level 1 support, triaging, researching, and resolving user incidents across various Microsoft 365 workloads. This role requires monitoring the ticketing system to ensure prompt resolution within SLAs and communicating progress to clients.