Help Desk Analyst
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
2 days ago
Salary
Not specified
Job Description
Role Description
Our client is seeking a versatile Help Desk Analyst / Systems Administrator to join a small team supporting users of an external-facing application. This role combines hands-on technical support, system administration, and light development support.
- Serve as the primary point of contact for incoming application support and helpdesk requests.
- Troubleshoot and resolve technical issues including permissions changes, database updates, and application functionality issues.
- Perform system administration tasks across application environments and user management platforms.
- Create and manage user accounts, permissions, and system access.
- Diagnose issues using application logs, monitoring tools, and system diagnostics.
- Document resolutions, maintain knowledge base articles, and ensure consistent support processes.
- Create detailed, development-ready tickets for issues requiring code changes.
- Assist with small development tasks or enhancements when helpdesk workload allows.
- Collaborate with development, security, and product teams to ensure smooth system operations.
Qualifications
- Active Secret Security Clearance
- CompTIA Security+ certification
- 2–4 years of experience in helpdesk, IT support, or system administration roles
- Experience performing routine helpdesk support including:
- Database updates
- Permission changes
- Account creation and management
- Certificate or authentication troubleshooting
- Strong troubleshooting and problem-solving skills
- Experience working with ticketing systems and documenting technical work
- Experience reviewing application logs and monitoring tools
Requirements
- Experience with Python, PowerShell, or another scripting language
- Familiarity with software development workflows such as Git, branching, and code reviews
- Basic understanding of APIs or application integrations
- Exposure to cloud environments such as AWS or Azure
- Experience supporting product or application teams
Job Requirements
- Active Secret Security Clearance
- CompTIA Security+ certification
- 2–4 years of experience in helpdesk, IT support, or system administration roles
- Experience performing routine helpdesk support including:
- Database updates
- Permission changes
- Account creation and management
- Certificate or authentication troubleshooting
- Strong troubleshooting and problem-solving skills
- Experience working with ticketing systems and documenting technical work
- Experience reviewing application logs and monitoring tools
- Experience with Python, PowerShell, or another scripting language
- Familiarity with software development workflows such as Git, branching, and code reviews
- Basic understanding of APIs or application integrations
- Exposure to cloud environments such as AWS or Azure
- Experience supporting product or application teams
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