Director, UX Design

Art DirectorArt DirectorFull TimeRemoteLeadTeam 201-500

Location

United States

Posted

4 days ago

Salary

$229K - $270K / year

Seniority

Lead

No structured requirement data.

Job Description

Location requirements:
Remote based role. Open to candidates in BayArea, CA & NY
 
About the Role:
BigPanda is at an inflection point: we’ve built the market-leading AIOps event management platform and are now evolving into an Agentic IT Operations platform where AI doesn’t just surface insights — it detects, investigates, prevents, and resolves incidents autonomously. This shift fundamentally changes how enterprise software should be designed and raises new questions about trust in AI systems, shared control between humans and agents, and interfaces that evolve as AI learns. We’re looking for a Director, UX Design to define what AI-native UX means at BigPanda, starting as our first design hire and UX leader, setting the craft standards, experience architecture, and design philosophy for a multi-product platform used by enterprise IT teams worldwide, and then, as needed, building the team that will scale this vision.
 
What you will do:
  • Define AI-native UX principles and interaction models for an agentic, AI platform
  • Lead the design process user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs.
  • Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas
  • Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products
  • Use rapid prototyping, user research, behavioral data, and AI-assisted design tools to shape product strategy and roadmap
  • Operate as a player-coach, in a high-velocity environment,  building design operations foundations while hiring, mentoring, and leading a growing UX team.
 
What skills and experience you’ll bring to BigPanda:
  • 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms
  • Proven track record designing AI-powered or agentic systems and workflows
  • Experience owning cross-product design systems and interaction patterns at scale
  • Strong portfolio demonstrating systems thinking, interaction design, and measurable product impact
  • Ability to influence product strategy and executive decision-making across Product and Engineering
  • Comfortable operating as a player-coach in early-stage or small design organizations
  • Experience designing for operational or technical users in areas such as ITOps, DevOps, observability, security, or ITSM
  • Strong perspective on AI-native design and human–AI collaboration, including familiarity with modern AI-assisted design and research tools

 
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. 
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. 
Our Benefits:  
  • Competitive equity
  • Remote-first environment
  • Unlimited PTO
  • Twelve (12) paid holidays throughout the year 
  • Comprehensive health benefits
  • #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
  • Financial planning services
  • Employee learning & development budget
  • Values-based recognition (quarterly and annually)
  • Social community & ERG programs
  • Dog friendly office
  • Lunches provided in office
  • Flexible work environment along with a work-from-home stipend to support remote work arrangements
  • Values-based culture

 
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $229,500 - $270,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Related Categories

Related Job Pages

More Art Director Jobs

Art Director4 days ago
Full TimeRemote

We're looking for a full-time Art Director who leads with creative vision and isn't afraid to work at the edge of what's possible. Someone who can move between real-world shoots, graphic design, and AI-generated storytelling without losing ...

California
Atlantic Media logo

Art Director

Atlantic Media

The Atlantic has, for more than 160 years, advanced ideas that matter and sparked global conversation on the most important issues of our time. We aim to bring clarity and original thinking to questions of consequence, on topics ranging from politics, the economy, and global affairs to technology, science, and culture. Third-longest-running magazine in America Remarkable moment of both continuation and transformation Upholding our legacy while continuously reinventing ourselves for the future

Art Director5 days ago
Full TimeRemoteTeam 201-500

The Atlantic is looking for an art director to join the newsroom. This person will create original illustrations for The Atlantic, with a focus on daily coverage and digital features. They will also commission and art direct assignments. The role may also include occasional work ...

United States
$85K - $100K / year
TaskUs logo

AI Native Art Director – Multimedia Specialist

TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Art Director5 days ago
Full TimeRemoteTeam 10,001+Since 2008H1B Sponsor

Art Director at TaskUs elevating creative output for internal communications

United States
$100K - $120K / year
Jobgether logo

Art Director

Jobgether

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Art Director5 days ago
Full TimeRemoteH1B No Sponsor

This role is designed for a creative leader who will define and execute the visual strategy across integrated marketing campaigns, balancing brand storytelling with performance-driven outcomes. You will collaborate with cross-functional teams including copywriters, designers, pro...

United States
$120K - $170K / year