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Role Description

The Senior Strategic Partnerships and Client Success Manager is responsible for managing key health plan and risk-bearing organization relationships and driving day-to-day partnership execution. This role collaborates cross-functionally to ensure clients realize value from CareHive’s solutions, supporting revenue retention and expansion.

Key Areas of Responsibility

• Strategy and Market Planning
  • Support the development and execution of CareHive’s partnering strategy in collaboration with Site of Care leadership team.
  • Maintain a strong understanding of the competitive market and contribute to comprehensive go-to-market plans.
  • Build effective working relationships with internal stakeholders to ensure alignment on partnership goals, requirements, and execution plans.
  • Develop and maintain relationships with key contacts at partner companies (e.g., health plans, provider groups, risk-bearing entities), escalating executive engagement as appropriate.
• Partner and Account Management
  • Serve as the primary day-to-day contact and strategic partner for a portfolio of health plan clients, ensuring CareHive exceeds expectations and delivers measurable value.
  • Lead client strategy and working sessions, coordinate problem solving, and proactively engage integrated teams across Product, Marketing, Operations, and Clinical to address client needs.
  • Establish operational discipline for assigned book of business, driving consistency in Client Success practices, client engagement cadences, and reporting.
  • Plan, schedule, and manage regular business reviews with partner companies to review program performance, outcomes, and ROI.
  • Oversee onboarding of new partner companies and ensure smooth transition into ongoing support and operations.
  • Collaborate with partner companies to identify areas for growth, innovation, and program optimization that can expand the partnership and increase revenue.
  • Co-develop new solutions and pilots with partners and internal teams to deepen engagement and validate new revenue opportunities.
  • Prepare, deliver, and follow up on presentations and reporting that communicate engagement trends, service delivery performance, and financial impact to partner stakeholders.
  • Proactively monitor client health, anticipate risks, and drive actions to support renewals and minimize churn.
• Internal Collaboration and Leadership
  • Coordinate internal collaboration across departments to support partnership execution and issue resolution.
  • Maintain a detailed understanding of partner contracts for your accounts and ensure operational teams are aware of and meeting obligations.
  • Drive resolution of client escalations, coordinating internal resources and communicating clearly with clients until issues are fully resolved.
  • Surface client feedback and industry insights to internal teams (Product, Data Analytics, Engagement, Care Team, etc.) to inform product roadmap and innovation priorities.
• Other duties as assigned.
• Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact.

Qualifications

• 7+ years of experience in client success, account management, partnerships or related roles preferably in healthcare, health tech or payer/provider environments.
• Bachelor’s degree or equivalent experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home