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Role Description

SSO is hiring a Case Specialist to support the State of Indiana Family & Social Services Administration. This role will receive APS reports and evaluate reports for screening and triage decisions using standardized tools and protocols.

• Receive APS reports and evaluate reports for screening and triage decisions using standardized tools and protocols.
• Contact reporters to assist with appropriate referrals and clarify report information as needed.
• Assign screened in reports to Regions and communicate decision information in writing and verbally.
• Document all Intake activities in APS-CMS.
• Support document collection, review, and documentation.
• Conduct collateral and alleged perpetrator interviews as directed.
• Assess client service needs and make appropriate referrals.
• Establish partnerships with partner agencies and serve as a liaison with established partners to support communication and collaboration.
• Develop and document client service plans.
• Assess for the potential need for guardianship and other least restrictive arrangements for the client.
• Submit cases for closure to the supervisor.
• Review and respond to quality assurance evaluations.

Qualifications

• 1+ years of experience with APS, investigatory, social services, human services, or law enforcement work.
• Experience working with clients in the HCBS population or licensed healthcare facilities, preferred.

Requirements

• Strong organizational skills with abilities to simultaneously monitor multiple investigations.
• Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures.
• Ability to effectively use active listening and interviewing skills.
• Ability to adapt quickly when policies and regulations change.
• Must be computer literate and have MS Word, Excel, Outlook, and Internet skills.
• Ability to foster teamwork with all levels of management and staff.
• Ability to work well independently and within a team.
• Superior verbal and written communication skills.
• Strong decision-making skills, with accuracy and attention to detail.

Benefits

• Compensation varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
• SSO provides a range of benefits for this role.