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Role Description

TISTA Science and Technology is seeking a Senior Program Analyst to join our growing team. At TISTA, you’ll do meaningful, mission-driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing.

• Produce executive-level dashboards and platform health reporting with high accuracy and consistency.
• Monitor and manage incident workflows to proactively prevent SLA breaches.
• Support agile delivery frameworks, including participation in daily scrums, sprint tracking, and Jira coordination.
• Manage intake and request workflows within ServiceNow (RITMs, SCTASKs, ticket lifecycle oversight).
• Coordinate Change Management activities, including preparation for and communication with Change Advisory Boards (CAB).
• Generate recurring operational reporting from ServiceNow and related enterprise systems.
• Maintain and report on certificate lifecycle management processes (e.g., Venafi or comparable tools).
• Support and facilitate Communities of Practice through collaboration platforms such as SharePoint, newsletters, and workshops.
• Prepare quarterly usage, performance, and trend reports for leadership review.
• Serve as an effective liaison between technical engineering teams and business stakeholders.

Qualifications

• Technical proficiency required in ServiceNow, Jira, Microsoft Teams, SharePoint, Microsoft Excel (advanced reporting and data analysis), PowerPoint (executive presentation development), and Outlook.
• Strong working knowledge of agile methodologies and enterprise IT governance structures.
• Exceptional organizational, communication, and multitasking abilities.
• Proven ability to work independently while managing multiple concurrent operational workflows.

Requirements

• ITIL Foundation certification or Agile certification (CSM preferred).
• Experience supporting enterprise monitoring platforms (e.g., Splunk).
• Familiarity with certificate lifecycle management tools such as Venafi.
• Experience coordinating or supporting Change Advisory Board (CAB) governance processes.
• Bachelor's Degree in Business discipline, or equivalent PLUS 10 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.
• The ability to pass a Tier 2/Moderate Background Investigation.

Benefits

• Above Industry Healthcare Benefits
• Remote Working Options
• Paid Time Off
• Training/Certification opportunities
• Healthcare Savings Account & Flexible Savings Account
• Paid Life Insurance
• Short-term & Long-term Disability
• 401K Match
• Professional development reimbursement
• Employee Assistance Program
• Paid Holidays
• Military Leave
• And much more!

Location

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range

The pay for this position ranges from $52,730 to $65,500. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses.