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Role Description

Cactus Life Sciences is looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant, and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high-quality HR operational support across the full employee lifecycle across the US, UK, and Switzerland.

• Manage and deliver end-to-end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries.
• Partner closely with HRBPs to operationalise people initiatives, organisational changes, and workforce strategies across global teams.
• Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK, and Switzerland.
• Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness, and confidentiality.
• Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle.
• Lead continuous improvement initiatives to streamline processes, enhance efficiency, and support scalable growth in a global, remote-first environment.
• Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience.
• Collaborate cross-functionally with Talent Acquisition, Payroll, Finance, Legal, and IT to support seamless service delivery.
• Support organisational change initiatives, business expansions, or new country set-ups from an HR operations perspective.
• Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes.
• Maintain and evolve HR policies, operational playbooks, and process documentation to ensure consistency across regions.

Qualifications

• Significant experience in HR Operations or People Operations roles within global, multi-country organisations; experience in healthcare, medical communications, life sciences, or professional services environments is highly desirable.
• Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred.
• Demonstrated experience managing employee lifecycle processes, HR administration, and global HR service delivery.
• Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective.
• Strong process improvement mindset with experience identifying operational efficiencies and driving change.
• High attention to detail and strong data management skills with a focus on accuracy and governance.
• Comfortable working in a fully remote, fast-paced, and evolving business environment.
• Excellent written and verbal communication skills with a strong customer-focused approach.

Benefits

• Comprehensive health coverage for you including dental and vision care.
• Financial security through life assurance and income protection.
• Retirement savings plan with employer contributions and flexible options.

Company Description

Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization. We believe the future of medical communications lies at the intersection of science, technology, and human connection.

• Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan.
• Help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.
• Expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle.