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Role Description

The Forward Deployment Engineering Lead will be focused on the transformation of customer IT divisions into world-class users of our enterprise software solutions. As a member of the Client Engagement Team, you will serve as a technical solutions expert on technical integration and installations. They will be responsible for effectively applying the SymphonyAI integration process to meet customer needs within the realm and scope of the Statement of Work (SOW). You will work on all aspects of the deployment process, including:

• Technical requirements gathering
• Managing the technical client relationship
• Supporting the integration, design, and testing
• Coordinating technical resources
• Supporting product installs

In this role, you will be a client-focused technical and functional expert and lead and mentor a team of Forward Deployment Engineers to achieve customer success.

Qualifications

• Bachelor’s degree (or equivalent) from a recognized university in Computer Science, Engineering, Information Technology, Physics, Mathematics or Statistics or closely related field
• 3+ years’ professional experience as a strong individual contributor in a team in enterprise-wide software deliveries using an SDLC delivery framework (Waterfall or Agile)

Requirements

• Hands-on experience in the following:
• Ability to provide hands-on support to test team during QA cycles
• Excellent analytical and problem-solving skills
• Excellent communication skills and interpersonal skills
• Willingness to travel when necessary to meet client needs
• Languages: Java, Python, Scala (working knowledge of at least 1 is required. Other OOP languages may be considered)
• Databases: Oracle, PostgreSQL (Strong knowledge of SQL concepts in 1 is a must. Other DBMS such SQL Server, MySQL, or DB2 may be considered)
• Web Technologies: Working knowledge of 3 tier web application
• Scripting: Linux/Windows shell scripting (must be comfortable working in Linux environment)
• Containerization: knowledge of Docker, Kubernetes, Helm charts
• Source Control Tools (SVN, GIT or equivalent)

Benefits

• Must be willing and able to travel internationally to client sites on an as-needed basis

Company Description

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries. SymphonyAI is an SAIGroup company, backed by a $1 billion commitment from Dr. Romesh Wadhwani, a successful entrepreneur and philanthropist.