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Role Description

The primary responsibility of this position is to lead the onboarding and training of new Pharmacy Operations staff and Pharmacy Services Associates. This role is also responsible for curriculum development and the continuous training of current staff.

• Develop and deliver effective training presentations for onboarding new employees and developing current staff.
• Confer with management to understand work situations requiring training and to stay informed of changes in policies, procedures, regulations, business initiatives, and technologies.
• Participate in the planning and delivery of new pharmacy operations initiatives, including learning new systems and processes and creating or modifying training curricula to support successful implementation.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference materials.
• Coordinate training schedules in alignment with pharmacy hiring needs and operational demands.
• Conduct training sessions covering areas such as on-the-job training and refresher training.
• Assess trainee progress and evaluate the effectiveness of training programs through testing and observation.
• Report on employee progress during training periods.
• Assist employees with “how-to” questions related to job-specific tasks.
• Recommend improvements to pharmacy work procedures based on training observations.
• Build and maintain strong relationships with Pharmacy Managers-in-Charge (PICs) and Regional Directors to gather feedback and identify key training opportunities.
• Participate in and coordinate testing and Quality Assurance (QA) efforts to support new pharmacy systems and platform capabilities.
• Travel required approximately 50%–70%.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED.
• Active, non‑expired license/registration issued by the State Board of Pharmacy in the candidate’s state of residence.
• Active Nationally Certified Pharmacy Technician (CPhT): PTCB or NHA certifications accepted.
• Minimum of one (1) year of experience working in a Pharmacy Technician workflow required.
• Ability to effectively train both in-person and remotely.

Requirements

• Two (2) to three (3) years of Pharmacy Technician experience preferred.
• Specialty Pharmacy experience preferred.
• Prior experience in a training or instructional role strongly preferred.

Competencies

• Strong communication, interpersonal, and organizational skills.
• Proven ability to build cohesive teams.
• Ability to direct and coordinate the work activities of others.
• Effective communicator with customers, referring physician staff, and internal colleagues.
• Ability to communicate professionally over the phone, including in high-stress situations.
• Highly detail-oriented with strong multitasking abilities.
• Ability to read and accurately interpret safety rules, operating instructions, and procedure manuals.
• Demonstrates empathy and understanding when addressing customer service issues.
• Applies common-sense reasoning to carry out written, oral, or diagram-based instructions.
• Ability to work effectively in a remote environment.
• Capable of prioritizing tasks based on importance and urgency and following them through to completion.