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Role Description

In this role, your mission is to provide the evidence and insights our Product Managers and Project Managers need to make confident, data-backed decisions about where the product goes next. You won't just be generating reports; you'll be the "detective" who uncovers user trends and market shifts, helping the PM prioritize the features that will have the biggest impact.

• Empower PM Decision-Making: Use reporting tools (such as Sigma) to build intuitive dashboards that give PMs a clear view of how features are being used.
• Inform Feature Prioritization: Analyze user journeys and friction points to help the PM understand which improvements are urgent and which can wait.
• Provide Competitive Context: Perform competitive analysis to help the PM understand where we have an edge and where we’re falling behind.
• Bridge the Gap in Problem-Solving: Dive into the data to assess the impact of issues or bugs, allowing the PM to decide whether to pivot resources toward a fix or stay the course on new builds.
• Validate Hypotheses: Provide baseline data and post-launch analysis to confirm if the change actually moved the needle.
• Enable Transparency: Support the Project Managers by keeping dashboards up to date on Portfolio metrics for visibility into progress on projects and initiatives.

Qualifications

• High school diploma; Associate’s degree, certifications in data analysis or business analytics are a plus.
• 2+ years in an analytical role (Product, Marketing, or Business Intelligence) supporting stakeholders in making strategic choices, preferably in the Fintech industry.
• Strong Communication: Ability to explain data in plain English, focusing on the "so what?" for the product's future.
• Proactive Problem Solver: Notice trends and bring them to the table first, uncovering root causes and contributing factors.

Requirements

• Data Reporting Proficiency: Comfortable using data reporting tools, such as Sigma and Snowflake, to explore data and create visualizations.
• A "Partner" Mindset: Enjoy working closely with PMs to translate business questions into clear data projects.
• Market Curiosity: Natural interest in the competitive landscape and enjoy digging into what other products are doing well.
• Analytical Clarity: Ability to break down messy problems into clear, actionable findings for the product team.
• Effective Communication: Capable of having effective meetings and discussions in a remote environment, both verbally and in writing.

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Company Description

PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.