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Smart Packaging for a Healthy Planet®

Customer Operations Coordinator

OperationsOperationsFull TimeRemoteTeam 501-1,000Since 2002H1B SponsorCompany SiteLinkedIn

Location

Connecticut + 9 moreAll locations: Connecticut, Florida, New Jersey, New York, Maryland, Massachusetts, Pennsylvania, Rhode Island, Virginia, West Virginia

Posted

1 day ago

Salary

$22 - $30 / hour

Bachelor DegreeExperience acceptedEnglishERPVBA

Job Description

• Place primary focus on delivering superior customer service as a member of the Customer Operations team. • Strive to build and maintain relationships with internal and external customers. • Own the role of providing customer wow, troubleshoot customer issues and resolve them completely. • Obtain product knowledge (during training) to ensure the information provided to customers is accurate. • Process orders and follow through until confirmed delivery. • Experience in the PO/SO fulfillment cycle is preferred. • Daily interaction with vendors and suppliers in a third-party or drop-ship scenario. • Monitor inventory levels to ensure service level agreements are always achievable. • A working knowledge of transportation and logistics processes will be an advantage in this role. • Daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Job Requirements

  • Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
  • Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
  • Experience in packaging/manufacturing/transportation/supply chain is a plus.
  • Exceptional Customer Service experience and skill set.
  • Excellent written/verbal communication and organizational skills.
  • Strong attention to detail.
  • Able to prioritize responsibilities and multi-task.
  • Must be willing to work in a team atmosphere.
  • Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting preferred.
  • Bilingual - Spanish Preferred.
  • Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
  • Ability to learn new software programs and processes with ease.

Benefits

  • Paid time off
  • Medical
  • Dental
  • Vision
  • Short Term/Long Term Disability
  • Life
  • 401(k) matching

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