• Work with cross-functional teams to gather and document business requirements. • Design tailored solutions that address complex business needs, utilizing tools like Shopify apps, Salesforce, automation, and AI to enhance operational efficiency. • Own and maintain integrations, with an emphasis on back-end systems such as our DAM, PIM, and transactional ESP. • Own end-to-end site health monitoring by establishing systematic processes to track, analyze, and resolve Shopify errors and performance issues, ensuring optimal customer experience. • Partner with marketing and merchandising teams to execute technical setup requirements, including gift card generation and promo code generation in Shopify. • Provide ongoing support to ensure seamless user experiences and effective use of Shopify solutions. • Analyze and optimize business workflows to identify opportunities for improvement. • Collaborate with stakeholders to understand pain points and recommend best practices for process enhancements. • Develop new and update existing Process Flows and accompanying documentation for business processes, requirements, and technical workflows. • Provide training and support to end-users to ensure proper system utilization. • Create and execute test plans to ensure the functionality, performance, and quality of digital operations solutions. • Troubleshoot and resolve issues as they arise to minimize disruption. • Lead project scoping, scheduling, and execution, including UAT and production release. • Facilitate internal and cross-functional project meetings, ensuring timely delivery and alignment with business objectives.