This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals.

Qualifications

• High School Diploma or equivalent
• At least 1 year of customer service experience; or an acceptable combination of education and experience
• Familiarity with CRM systems is a plus
• Outstanding verbal and written skills to engage with customers effectively
• Ability to prioritize job responsibilities and manage time effectively
• Dedication to deliver exceptional service by handling customer issues with care and expertise
• Organization and efficiency, ability to handle various tasks with precision and commitment
• Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe
• Ability to work effectively in a team-oriented environment while taking ownership of tasks
• Experience in Microsoft Office (Outlook, Excel, Word)

Requirements

• Respond positively to customer calls, emails, and other direct contacts in a timely manner
• Communicate clearly, both in writing and speech, to internal and external customers
• Resolve all concerns in the best interest of both the customer and the company
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions
• Use multiple CRM's at once to assist the customer
• Other duties as required

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance