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Role Description

We are seeking an experienced and client-focused Program Specialist to join our team supporting the Medicaid to Schools (MTS) Program. In this critical role, you will serve as the primary consultant and relationship manager for assigned school districts, driving program compliance, revenue maximization, documentation accuracy, and long-term client retention.

• Deliver expert-level consulting and leadership to partner districts.
• Ensure contractual success, high client satisfaction, and sustained loyalty.
• Combine strategic consulting, stakeholder engagement, hands-on implementation support, training, auditing, and cross-functional collaboration.

Qualifications

• Bachelor's degree preferred (Education, Business, Healthcare Administration, or related field).
• 2+ years of experience in Medicaid billing, school-based Medicaid programs, special education administration, healthcare consulting, or client relationship management.
• Strong understanding of Medicaid to Schools (MTS) / Medicaid Administrative Claiming (MAC) programs (Texas and/or New Hampshire experience highly preferred).
• Proven track record of client retention, relationship management, and driving measurable program outcomes.
• Excellent consulting, presentation, and training facilitation skills.
• Exceptional communication and interpersonal abilities (verbal and written).
• Strong analytical skills with the ability to assess financial/documentation performance and identify improvement opportunities.
• Proficiency with CRM systems, Microsoft Office Suite, and virtual meeting platforms.

Requirements

• Demonstrate a confident and professional presence.
• Communicate effectively and professionally with clients and cross-functional internal teams, both verbally and in writing.
• Adapt quickly and effectively to change.
• Present information clearly and confidently in alignment with MSB’s approved consultation approach.
• Perform effectively in a fast-paced, self-directed, entrepreneurial environment.
• Maintain a positive, professional mindset and communicate needs, priorities, and successes appropriately.
• Exhibit strong organizational, time management, and territory management skills.
• Develop and maintain strong client relationships through exceptional service and ongoing engagement.
• Apply creative thinking and sound judgment to solve problems efficiently and confidently.
• Manage responsibilities independently and follow through on assigned tasks.
• Work collaboratively as part of a team and delegate responsibilities when appropriate.
• Travel by car up to 35% as needed and maintain a valid driver’s license.

Benefits

• MSB School Services covers 100% of the premium for two employee-only medical plan options.
• 100% of employee-only dental and vision coverage.
• Employee Assistance Program (EAP).
• Telemedicine.
• 10+ paid holidays per year.
• Unlimited Paid Time Off.
• Life & Disability insurance.
• 401K, 3% Employer Match.