Wellthy helps families balance work and caregiving responsibilities through a combination of precision technology and human expertise – a care concierge to help families navigate any care situation or challenge. By alleviating caregiving demands for caregivers through a digital dashboard and real-time advice from care experts, Wellthy makes it easier for caregivers to take care of their own health, reduce stress, save money, and stay engaged in their work and their lives while taking care of their loved ones. Nearly 2 million people have direct access to Wellthy’s services through some of the largest and best-known health plans and employers across the country. And we're hiring! Visit https://resources.wellthy.com/careers/ to see all of our open opportunities, or send your resume and cover letter to [email protected] . At Wellthy, we passionately care about our hiring processes and supporting candidates for roles. When we are hiring for new roles at Wellthy, you will a) only hear from official recruiters at Wellthy with a "@wellthy.com" email address, and b) see roles posted on our website's Careers page – https://resources.wellthy.com/careers/ – and our official social media accounts. If you find a role at Wellthy listed on or from any other source, double-check to make sure it's a role listed on our Careers page or on Wellthy’s social channels. Our team at Wellthy takes hiring seriously, and we care deeply about every candidate’s experience. Don’t ever hesitate to reach out to us at [email protected] if you have any questions about roles at Wellthy
Implementation Specialist
Location
United States
Posted
2 days ago
Salary
$70K - $85K / year
No structured requirement data.
Job Description
Role Description
As our Implementation Specialist, you will play a critical role in bringing new clients and programs to life at Wellthy. Reporting to the Manager of Implementation, you will lead the onboarding and implementation of new employer clients while also supporting program expansions and enhancements for existing partners.
- Manage multiple implementations simultaneously in a fast-moving environment.
- Guide clients through discovery, translating their goals into actionable plans.
- Ensure a seamless launch experience.
- Conduct kickoff and ongoing implementation meetings to review milestones and guide clients through discovery and solution design.
- Serve as the central hub for implementation communication, coordinating closely with various teams.
- Coordinate technical and operational setup, managing key implementation activities.
- Anticipate challenges early and collaborate with internal teams to resolve them.
- Identify opportunities to improve workflows and operational processes.
- Support internal strategic initiatives to enhance client onboarding and program expansions.
Qualifications
- Bachelor’s degree (or equivalent) and 2+ years of Implementation or Client Services experience.
- Smart, thoughtful, and detail-oriented with a knack for project management.
- Comfort with emerging technology and curiosity around how tools like AI can support your workflow.
- Ability to translate client needs to internal stakeholders and complex concepts externally.
- Mission-driven and passionate about ensuring families gain access to Wellthy’s support.
- A team player who is comfortable pitching in and supporting team members.
- An upbeat and positive attitude with problem-solving skills.
- Experience working with eligibility files, benefit configuration, or data integrations is a plus.
- Salesforce, Asana, Slack, GSuite experience preferred.
Requirements
- Strong internet connection and a quiet space to take calls.
- A professional, distraction-free environment.
- Work from a private, dedicated space suitable for handling sensitive information.
- Location must be within the US, excluding specific states.
Benefits
- Starting salary of $70,000-$85,000.
- Remote work environment.
- Medical, dental, and vision benefits within 30 days of hire.
- Retirement saving account with matching company contributions.
- Mental health benefits.
- 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days).
- Sick and Caregiving Days.
- Professional development initiatives for growth.
- Generous parental leave during a new child’s first year and pregnancy loss leave.
Job Requirements
- Bachelor’s degree (or equivalent) and 2+ years of Implementation or Client Services experience.
- Smart, thoughtful, and detail-oriented with a knack for project management.
- Comfort with emerging technology and curiosity around how tools like AI can support your workflow.
- Ability to translate client needs to internal stakeholders and complex concepts externally.
- Mission-driven and passionate about ensuring families gain access to Wellthy’s support.
- A team player who is comfortable pitching in and supporting team members.
- An upbeat and positive attitude with problem-solving skills.
- Experience working with eligibility files, benefit configuration, or data integrations is a plus.
- Salesforce, Asana, Slack, GSuite experience preferred.
- Strong internet connection and a quiet space to take calls.
- A professional, distraction-free environment.
- Work from a private, dedicated space suitable for handling sensitive information.
- Location must be within the US, excluding specific states.
Benefits
- Starting salary of $70,000-$85,000.
- Remote work environment.
- Medical, dental, and vision benefits within 30 days of hire.
- Retirement saving account with matching company contributions.
- Mental health benefits.
- 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days).
- Sick and Caregiving Days.
- Professional development initiatives for growth.
- Generous parental leave during a new child’s first year and pregnancy loss leave.
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