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Role Description

As an Implementation Consultant, you’ll join a team responsible for guiding customers through their implementation journey with Routeware solutions. Initially, you’ll be focused on our Smart Cities software, where you will work with our customers’ waste management and street maintenance data, undertaking tasks such as:

• Gathering and analyzing data
• Building and validating models
• Interacting with customers to ensure the best quality of service
• Delivering operational routes with documentation

This is a customer-facing role where you will be interacting with customers and presenting results on a regular basis. Long term you will be expected to cross-train with all our products in order to effectively implement our entire suite of offerings.

Responsibilities

• Consult with Clients on solutions to accommodate current and future business needs
• Complete system configurations to meet business requirements
• Interpret data, analyze results using statistical techniques, and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct problems
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities

Qualifications

• 3 years working experience as an Implementation Consultant or Business Data Analyst
• Strong Microsoft Excel-based analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Exceptional problem-solving capabilities
• Excellent interpersonal skills, with the ability to work both independently and with peers
• Good verbal and written communication skills, including delivering effective presentations
• Adept at queries, report writing, and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics

Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Fridays