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Role Description

The Team Leader is the liaison between Project Management and Recruiters. They are responsible for overseeing recruiters’ day to day activity, providing answers to project & screener questions and works closely with the Recruiting Supervisor. They also help drive quality and production among the recruitment team. This is a fully remote role.

• Oversees multiple Recruiters.
• Monitor calls on a regular basis and provide performance feedback.
• Ensures timely implementation of assigned projects.
• Review Call Center Production daily to ensure team members are meeting goals.
• Monitor recruitment throughout the day to ensure recruiters have tools needed to be successful and productive.
• Maintain strong communication with both Recruiting Manager and Recruiting Supervisor around active projects.
• Provide performance feedback as necessary.
• Able to effectively brief recruiters on studies.
• Have a full understanding of TriVoca’s Qualitative Operational systems.
• Have a full understanding of the project process and how recruiting impacts a project.
• Monitor Teams Channels and review quotas for sample support.
• Daily report management to provide resources for rescreening.

Qualifications

• High School Diploma or equivalent
• 6 months-1 year experience in a call center/customer service environment
• 1-3 years hospitality or management experience a plus
• Microsoft Office/Computer Literate

Requirements

• Full-Time
• Remote
• Pay Range: $17-20/hr, depending on experience

Benefits

• PTO
• Health benefits
• 401k with employer match