Building people software for high growth companies.
Support Manager
Location
United States
Posted
1 day ago
Salary
$110K - $145K / year
Job Description
Job Requirements
- Support Leadership: You have a proven track record of leading and growing high-performing and highly technical B2B SaaS Support organizations, while driving a culture of excellence and empathy.
- Systematic thinking: You proactively address thematic customer issues and improve Support processes, leveraging Support technologies and innovative processes to enhance the efficiency and efficacy of the Support team.
- Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences.
- Strong Technical Background: You have experience working with complex B2B software products and can understand, troubleshoot, and communicate technical concepts effectively.
- Timely Issue Resolution: You are invested in overseeing the resolution of complex technical issues in alignment of our SLAs.
- Analytical: You are comfortable using data and metrics to drive decision-making, continually improving both the team and customer experience.
- Technical expertise: You are well versed in Support organisations, related KPIs, and related systems (ticketing, analytics, Help Center, etc.).
Benefits
- You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
- You get to sell a product that our prospects & customers are truly excited about.
- Competitive compensation is offered.
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Manager, Contracts managing contract execution at Collins Aerospace
The Senior Manager, Contracts will act as a trusted advisor, developing and executing contract strategies across multiple programs to ensure alignment with business objectives and government regulations. This role involves building strong relationships with stakeholders, providing expert guidance on negotiation and administration, and maintaining accurate contract records.
This role oversees specific operational workflows and vendor relationships within eligibility and enrollment to ensure accurate and timely transaction processing in compliance with CMS regulations. The manager leads a team of specialists, drives continuous improvement through data analysis, and collaborates cross-functionally to enhance operational excellence and the member onboarding experience.
This role is responsible for the strategic planning, implementation, optimization, and ongoing support of the organization's Enterprise Resource Planning (ERP) system(s) and other Enterprise applications. The manager will serve as the primary liaison between business stakeholders, IT teams, and external vendors to ensure applications effectively support business processes and organizational goals.
