Ashby

The Head of Global Support will lead a large, highly technical global team, defining how Support scales as the customer base and product suite grow, while partnering closely with Product, Engineering, and Customer Success leadership. This role involves driving continuous improvement, advancing automation, and evolving the 24/7 support model to maintain world-class customer experience.

GTM Recruiter focusing on hiring B2B SaaS talent for Ashby's growth

Manager of Product Support overseeing B2B SaaS customer support across the Americas

People Operations Coordinator ensuring best employee experience at Ashby

We are looking for an experienced HR Business Partner (HRBP) to play a key role in supporting Ashby’s next phase of growth. You will collaborate closely with functional teams to provide proactive guidance across critical areas that drive our success. Fostering employee developm...

Enterprise Account Executive managing full sales cycle for SaaS products in large organizations

The Renewal Manager will guide high-touch customers through renewal processes, aiming for mutual success between the customer and Company, while managing customer renewals and advanced contract questions for accounts ranging from 100-1,000 employees. This role involves identifying key internal stakeholders and coordinating collaboration across Customer Success, Sales, and Product teams to solve scaling customer needs at renewal time.

This role involves leading end-to-end enterprise renewal cycles for Company’s largest customers (1,000+ employees), managing complex negotiations, and guiding executives through commercial decision-making. The manager will collaborate deeply across internal teams like Sales, Customer Success, Product, Finance, and Legal to drive long-term, scalable outcomes.

This senior leadership role is responsible for building and scaling Company’s global renewal function, leading a centralized team to drive Net Revenue Retention (NRR) while maintaining pricing discipline and rigorous forecasting. The leader will own renewal outcomes across all segments, partner cross-functionally, and focus heavily on hiring, coaching, and developing the Contract Management organization.

Global Head of Contract Management leading post-sales renewal engine at Ashby