• Own contract renewals, pricing, and commercial negotiations for assigned Strategic accounts • Drive expansion, upsell, and multi-site growth opportunities • Manage commercial risk and prevent revenue leakage • Forecast renewals and expansion with high accuracy • Develop and execute multi-year account plans and growth roadmaps • Build deep, multi-threaded relationships with senior customer executives • Act as the executive point of contact for Packsize on assigned accounts • Align Packsize leadership to customer strategy and risk • Partner closely with Customer Success to convert outcomes into expansion and renewal narratives • Coordinate with Sales on new site opportunities and cross-sell motions • Leverage Implementation, Service Operations, and CS Ops as needed—without owning delivery • Increase Net Revenue Retention (NRR) and Gross Profit across assigned accounts • Ensure renewals are proactive, predictable, and surprise-free • Translate customer value into long-term commercial growth