• Manage a team of 10 • Serve as the primary operations day-to-day point of contact and liaison for the clinical team • Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement. • Implement and manage quality assurance metrics that align with best practices, SLAs, etc. • Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise • Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization • Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes • Determine an inventory management strategy and inventory workflows for neuropsychological testing kits