Fastly’s edge cloud platform enables the best of the web to thrive, and helps you deliver better online experiences.
Senior Customer Support Engineer
Location
California + 3 moreAll locations: California, Colorado, Oregon, Washington
Posted
1 day ago
Salary
$77.1K - $108.8K / year
Job Description
Job Requirements
- 2-4 years in a technical support, sysadmin, or network-focused role.
- Demonstrated understanding of HTTP/s, TCP/IP, TLS, and DNS.
- Proficiency in VCL, Python, Ruby/Go, JavaScript, Rust, etc.
- Proficiency navigating modern SaaS control panels and RESTful APIs via CLI.
- Strong written communication skills and analytical skills with experience supporting customers.
- Demonstrated understanding of network related telemetry and diagnostic tools.
- Demonstrated understanding of networking, including BGP, internet routing, and the difference between transit and peering.
Benefits
- medical, dental, and vision insurance
- Family planning
- mental health support
- Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- a Flexible Vacation policy
- up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- an Employee Stock Purchase Program
- 12 paid local holidays
- 12 paid company wellness days
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