Foundant Technologies

Software to maximize the impact of the philanthropic community.

Project Manager

Project ManagerProject ManagerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Serve as a pivotal leadership role focused on executing client implementations and fostering strong relationships • Oversee and prioritize tasks for the client services team, with a focus on clients adopting Foundant's CommunitySuite product • Manage client onboarding projects in collaboration with various Client Delivery roles • Build and maintain relationships with key client stakeholders to ensure their goals are met while delivering exceptional customer satisfaction • Adapt engagement depth and project management approach based on varying project sizes and client needs • Lead by example and act as a servant leader • Engage in pre-sales processes to support and manage client onboarding expectations and commitments • Facilitate a smooth client transition from the Sales Team, ensuring continuity of strong relationships and thorough knowledge transfer from Sales to Client Services • Cultivate strong and productive relationships with key client contacts, internal team members, and potentially third-party resources where applicable • Develop, maintain, and update project management documents and systems to support efficient implementation progress • Build plans with clear milestones, communicate team roles and responsibilities, and hold customers and internal partners accountable to achieving those objectives • Coordinate requirements gathering efforts, consulting with Product Management, Implementation Team members, and clients • Maintain active engagement throughout projects, fostering team commitment to results while addressing concerns and facilitating issue resolution to reduce escalations • Advocate for process improvements and actionable plans to enhance client satisfaction, optimizing internal and external experiences • Monitor client progress and sentiment, leveraging Foundant systems to document accurately and in a timely manner • Acquire foundational knowledge of Foundant product offerings to address client inquiries and provide resolutions independently • Perform other duties as assigned

Job Requirements

  • BA in relevant professional field
  • Two or more years of experience in project management, preferably in an information technology company
  • Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach
  • Exceptional customer satisfaction driven approach
  • Strong technical aptitude and ability to learn software programs
  • Patience, empathy, and integrity, approaching each situation with a fresh outlook and the client’s and team’s success in mind
  • A team player who builds internal alignment and agreement to reach deliverables
  • Ability to identify client needs and challenges to help deliver successful outcomes on projects
  • Change management experience to ensure the successful rollout of internal team changes
  • Excellent time management skills to handle multiple, concurrent tasks and deadlines
  • Excellent written and verbal communication skills
  • Motivated, enthusiastic self-starter, with the ability to complete tasks with minimal supervision
  • Familiarity with software systems: Confluence and Jira; Teams, Salesforce, Zendesk, and MS Office products.
  • Ability to travel occasionally (approx. 5-10%)

Benefits

  • Competitive salary and benefits, including tuition, and lifestyle reimbursements
  • Bespoke mindfulness and fitness initiatives
  • Flexible PTO policy

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