Digital Customer Experience. Trust & Safety. AI Services.
Vice President, Client Services
Location
United States
Posted
2 days ago
Salary
$160K - $190K / year
Job Description
Job Requirements
- Proven experience in a senior client services role within the BPO industry or consulting organizations.
- Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.
- Strong understanding of transportation or related industries.
- Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.
- Strong experience and understanding of workforce management, business intelligence and financials.
- Working familiarity with at least one WFM system (ex. Nice, Verint, Teleopti) and one BI system (ex. Microsoft Power BI, Tableau, Google Data Studio).
- Ability to build, interpret and manage data in an Excel based P&L.
- Strategic thinking and problem-solving abilities.
- Demonstrated success in client retention and growth.
- COPC or Six Sigma certifications or training are a plus.
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Internal mobility and professional growth opportunities
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Account Specialist
Point CAt Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
The Account Specialist will act as a key point of contact supporting clients alongside the Client Services team to drive satisfaction and retention, providing necessary administrative and operational support. This role involves collaborating internally and with TPA partners to resolve client issues, generate reports, and potentially participate in client-facing events like benefit fairs and enrollment meetings.
Customer Relationship Coordinator
Blyss JourneysThis role gives you the chance to build in-demand coordination and client service skills while maintaining the flexibility to support your personal and professional priorities. You'll be part of a supportive, remote-first environment where reliability, communication, and care truly matter.
We are seeking a Customer Relationship Coordinator who enjoys building positive connections with clients while helping organize personalized services. This role involves managing communication, coordinating details, and ensuring every client interaction is handled with profession...
V104 - Client Intake & Engagement Coordinator
Job DuckWe help incredible people find an amazing job working from home for a United States based business.
This role serves as the first point of contact for prospective clients, guiding them from initial inquiry through onboarding by conducting intake screenings and scheduling consultations. Responsibilities also include maintaining client relationships through check-in calls and managing all related documentation and CRM updates.
Associate Client Relationship Manager
Workiva Inc.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.
The Associate Client Relationship Manager acts as the primary customer contact for Workiva Managed Services, overseeing activities from onboarding through support and project completion. This role involves executing onboarding plans, ensuring document accuracy, resolving moderate customer issues, and training clients on the Workiva platform.