TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Vice President, Client Services

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$160K - $190K / year

Bachelor Degree5 yrs expEnglishTableau

Job Description

• Manage and nurture strategic client relationships to ensure exceptional BPO services. • Oversee partnership with a high-profile client in the transportation industry. • Establish vertical strategic plans and initiatives. • Collaborate with operations, quality assurance, and other internal teams to ensure seamless service delivery. • Lead and inspire a high-performing team of Client Service Managers and Directors.

Job Requirements

  • Proven experience in a senior client services role within the BPO industry or consulting organizations.
  • Experience leading large scale global contact center operations in a mixed outsourced and in-house environment.
  • Strong understanding of transportation or related industries.
  • Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.
  • Strong experience and understanding of workforce management, business intelligence and financials.
  • Working familiarity with at least one WFM system (ex. Nice, Verint, Teleopti) and one BI system (ex. Microsoft Power BI, Tableau, Google Data Studio).
  • Ability to build, interpret and manage data in an Excel based P&L.
  • Strategic thinking and problem-solving abilities.
  • Demonstrated success in client retention and growth.
  • COPC or Six Sigma certifications or training are a plus.

Benefits

  • Competitive industry salaries
  • Comprehensive benefits packages
  • Internal mobility and professional growth opportunities

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