• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Establish a strong relationship with your clients • Investigate, track, and resolve customer and client concerns • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and team members • Other duties as assigned