Delivering purpose for a more engaged workforce.

Director of Account Management

Account ManagerSalesFull TimeRemoteTeam 51-200Since 2015H1B No SponsorCompany Site LinkedIn

Location

California + 1 more

Posted

2 days ago

Salary

$145K - $160K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Oversee the strategic management of enterprise accounts by applying a deep understanding of corporate social responsibility (CSR) priorities, trends, and challenges to drive growth, renewal success, and maximum utilization of services • Drive enterprise retention and expansion through proactive account strategy and cross-functional alignment • Support high-stakes client engagements, renewals, escalations, and strategic negotiations as needed • Demonstrated success in managing and significantly expanding contract value over time for Fortune 500 or large, complex enterprise clients through expansion, cross-sell, and departmental engagement • Set clear performance expectations, KPIs, and account ownership standards aligned to revenue, utilization, renewal, and impact goals • Conduct regular performance reviews, provide coaching, and build long-term capability within the team • Establish scalable account management methodologies, playbooks, and best practices to improve consistency and execution quality • Develop and refine operational frameworks to improve efficiency, visibility, forecasting accuracy, and account governance • Act as a strategic liaison between Account Management and cross-functional teams, including Sales, Supply, Content, Product, Marketing, and Operations • Advocate for enterprise client needs internally to influence product improvements and service enhancements

Job Requirements

8+ years of B2B SaaS account management experience in enterprise CSR team leadership, with deep knowledge of the CSR ecosystem; skilled in guiding program strategy, building and scaling CSR initiatives, delivering meaningful employee engagement, measurable community impact, and navigating complex organizational environments
Proven experience navigating multi-threaded relationships and complex buying networks across large enterprise organizations, engaging stakeholders across multiple departments, levels, and decision-making layers
3+ years leading and developing high-performing, client-facing teams — with a track record of building culture, driving accountability, and scaling team performance
Executive presence and superior communication skills, with a proven ability to navigate and resolve complex, high-stakes client situations to strengthen partnerships at the C-suite and VP levels
Demonstrated success growing enterprise accounts through expansion, cross-sell, and net-new departmental engagement, with strong command of retention metrics, NRR, and contract value growth
Strong, proven partnership with Sales working in lockstep on renewal strategy, expansion pipeline, and seamless handoffs that protect and accelerate revenue
Advocate for enterprise CSR, ESG, and sustainability leaders internally, influencing product improvements, service enhancements, and program effectiveness across Product, Marketing, and Operations
Data-driven with the ability to interpret performance metrics, identify trends, and proactively surface KPIs and risk indicators
Strong problem-solving skills with the ability to break down ambiguity into clear, actionable plans and scalable solutions
Experience in the CSR, ESG, or HR tech space is a strong plus
Passion for our mission and the desire to make an impact in the world through technology

Benefits

Health, Dental, and Vision
Unlimited PTO + Holiday + Birthday off!
Unlimited Social Impact Time Off (SITO)!
A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
Competitive salary
Mission-aligned company events/volunteering
Inclusive, exciting start-up culture
Accelerated career & personal growth
Culture Club and more!